Shipping policy

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. We prepare and ship orders twice a week, usually on Tuesday and Thursday. Once your order is fulfilled, you will receive an email notification with your tracking or pick-up information. Shipping fees are non-refundable in the case of returns.

• PICK-UP

You can pick up your order on Tuesdays and Thursday between 13:00 and 19:00.

Where?
Your parcel will be waiting for you in the wooden shelf in the entrance hall of the MAAKET building, near the Wiedauwkaai (Tapuitstraat 9, 9000 Gent).

How?
As soon as your parcel is ready, we will send you an e-mail with all practical information and an access code. The code is personalised and only works on Tuesdays and Thursdays between 13:00 and 19:00.

Your parcel will be easily recognisable by the Wolvis logo and your name will be clearly displayed on the label.

• SHIPPING

We ship orders twice a week. Usually on Tuesday and Thursday. 
National orders are shipped with Bpost and CargoVelo. International orders are dispatched with Bpost.

Estimated delivery time:
• Between 1 - 2 business days for deliveries within Belgium with Bpost. 
• Between 2 - 5 business days for deliveries within Belgium with CargoVelo.
• Between 2 - 9 business days for deliveries to other destinations in Europe. International delivery times vary depending on the country of destination. 

Find a detailed overview of the estimated delivery time per country here.

Please note that these are time indications and only apply once your order has been dispatched.

Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description.  Keep in mind that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available.

Shipping costs:
The cost of shipping is determined based on the shipping address. Shipping charges will be calculated and added to your total during the checkout process. 

Find a detailed overview of the shipping costs per country here.