Wolvis is available on our webshop, in our studio in Gent or at one of our carefully selected retailers.

The complete list of our points of sale can be found in our store finder.

We do not have a physical store. However, you’re more than welcome to stop by at the Wolvis studio (Tapuitstraat 9, Ghent) to try on your favourite pieces.

The studio can only be visited by appointment. Please contact info@wolvis.be to schedule your appointment. See you soon!

We offer a variety of secure payment options to make your shopping experience as convenient as possible. You can choose from the following payment methods:

• Maestro
• Mastercard
• Visa
• American Express
• Bancontact
• iDeal
• Apple Pay
• Google Pay
• PayPal

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We work closely with small family-owned manufacturers, and to mitigate overproduction, we produce in small batches. However, this also means that if a particular piece is very popular, we may not be able to restock it before it sells out.

A pre-order allows you to purchase an item that is currently in production and will arrive at the Wolvis warehouse shortly. As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away.

The good news is, by pre-ordering, you'll be among the first to receive the item once it's available!

Questions regarding shipping and delivery times of pre-ordered items can be found under the topic shipping.

Any order that includes a pre-order item will not ship until all items are available, unless otherwise noted.

When you’d like to receive the in stock items sooner, please contact info@wolvis.be. Please note, that there may be an additional shipping charge.

We completely get it, we change our minds too! So yes, you can cancel your order as long as it has not been shipped yet. Simply email us with your cancellation request, and we'll take care of it for you.

However, we're genuinely passionate about providing you with a great experience, and we'd be thrilled to fulfill your order. If there's anything we can do to address your concerns or improve your experience, please let us know—we're here to help!

Yes, you can! Just select the pick up option at checkout.

When?
You can pick up your order on Tuesdays and Thursday between 13:00 and 19:00.

Where?
Tapuitstraat 9, 9000 Gent
Your order will be waiting for you in the wooden shelf in the entrance hall of our building (MAAKET).

Your parcel will be waiting for you in the wooden shelf in the entrance hall of the MAAKET building, near the Wiedauwkaai (Tapuitstraat 9, 9000 Gent).

As soon as your parcel is packed, you will receive an e-mail with all practical information as well as a personal access code to unlock the door of the building.

Please not, orders can only be picked up on Tuesdays and Thursdays between 13:00 and 19:00.

You can pick up your order every Tuesday or Thursday between 13:00 and 19:00.

When all items in your order are in stock, your parcel will be prepared for pick-up at the earliest scheduled pick-up time (cfr. Tuesday or Thursday).

We will notify you by e-mail as soon as your parcel is packed and ready for pick-up.

As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away. The estimated arrival date is noted on the product page.

You will receive a pick up confirmation once your order has been fulfilled.

Please note, any order including a pre-order item will not ship until all items are available, unless otherwise noted.

For logistical reasons, it is not possible to request a personal pick-up time. Ask someone else to come and collect your parcel or pick it up the following week.

No worries, we will safely put your parcel back in our office and place it back on the pick-up shelf next week. So you can just come round at a later pick-up time (cfr. Tuesday or Thursday).

We work closely with small family-owned manufacturers, and to mitigate overproduction, we produce in small batches. However, this also means that if a particular piece is very popular, we may not be able to restock it before it sells out.

A pre-order allows you to purchase an item that is currently in production and will arrive at the Wolvis warehouse shortly. As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away.

The good news is, by pre-ordering, you'll be among the first to receive the item once it's available!

Questions regarding shipping and delivery times of pre-ordered items can be found under the topic shipping.

As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away. The estimated arrival date is noted on the product page.

You will receive a shipping / pick up confirmation once your order has been fulfilled.

Please note, any order including a pre-order item will not ship until all items are available, unless otherwise noted.

We do our best to meet our estimated arrival dates, however due to our small and local production, there can be delays from time to time. If there has been a delay with your pre-order, you can expect an email from our customer service team with an updated delivery date.

Any order that includes a pre-order item will not ship until all items are available, unless otherwise noted.

When you’d like to receive the in stock items sooner, please contact info@wolvis.be. Please note, that there may be an additional shipping charge.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. We ship orders twice a week, usually on Tuesday and Thursday. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Read our full shipping policy here.

The cost of shipping is determined based on the shipping address. Shipping charges will be calculated and added to your total during the checkout process. For a complete list of shipping costs, please click here.

We ship orders twice a week, usually on Tuesday and Thursday.

Deliveries within Belgium take 1 - 2 business days. The delivery times for deliveries outside Belgium can be found here.

Please note that these are time indications and only apply once your order has been dispatched.

Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description. Keep in mind that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available.

Find out more about our shipping policy here.

As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away. The estimated arrival date is noted on the product page.

You will receive a shipping confirmation once your order has been fulfilled.

Please note, any order including a pre-order item will not ship until all items are available, unless otherwise noted.

Bpost: Yes, the tracking order will be sent to you once the order is fulfilled. You can follow your order closely using the Bpost track & trace portal.

Local Delivery (CargoVelo): No, unfortunately not. But we’re working on it!

Don't worry, as long as your order has not been shipped yet, we can still change the shipping address. Just drop us a line at info@wolvis.be and we'll update the address for you.

If your order has already been dispatched, unfortunately there is nothing more we can do. We advise you to contact the carrier.
- Bpost: contact
- CargoVelo: contact

We strive to always deliver the highest quality. If, despite our quality controls, an item appears to be faulty, please contact info@wolvis.be.

It would be great if you could provide us with the following information:
• your order number
• a description of the problem
• image(s) of the faulty item

Wolvis will cover the return fees by providing you with a pre-paid return label.

We pack all your orders with great love and care, however sometimes an error can occur, for which we sincerely apologize.

Please contact info@wolvis.be

Wolvis will cover the return fees by providing you with a pre-paid return label.

You can return your order within 14 days of receipt. The articles must be returned undamaged and with their labels attached.

Find out more about our return policy here.

Are you, for some reason, not satisfied with your purchase? All you need to do is return the items unworn, with labels attached and in their original packaging. You can return your order within 14 days of receiving the item(s).

If there is any residue of make-up, deodorant or other stains / contamination on the products, we cannot accept the return. 

Return address:
Wolvis
Tapuitstraat 9
9000 Gent

What options are there for returning my item(s)?

1. Return by post
You can choose to return your package via a shipping company such as Bpost or DPD etc. In the original packaging that the item was delivered in, you will find an order confirmation with the return address on it. Please enclose the order confirmation with the items to be returned and send the package back with sufficient postage.

2. Drop-off at the Wolvis Studio
You can also stop by our studio and return or exchange the article(s) yourself. In this case, you do not have to pay any return costs. Just give us a heads up at info@wolvis.be when you would like to drop by.

Returns are made at your own expense and risk.

The costs of a return depend on the return method you use.

You can return your order to us by post (1) or drop it off at the Wolvis studio yourself (2).

1. For parcels returned by post the price will depend on where you are based and which carrier you choose to use. Returns are made at your own expense and risk.

2. If you choose to drop off the parcel at the Wolvis studio yourself, you do not have to pay any return costs.

Return address
Wolvis
Tapuitstraat 9
9000 Gent

Find out more about our return policy here.

No worries, just send us an email (info@wolvis.be) with your order number and we'll help you!

A refund of the returned goods will be made within 14 days counted from the day we received your package. The refund will be made via the same payment method used to make the purchase. Shipping costs are on your expense and will be subtracted from your refund.

Find out more about our refund policy here.

We try to be as quick as possible with your refund. Usually, the refund is made within 14 days after we have received the returned item(s). The refund will be made via the same payment method used to make the purchase.

Delivery costs will only be refunded if you have received:
• a different product from the one you ordered
• a damaged product.

Unfortunately, an exchange via the return form is not possible.
Send / bring the article(s) you want to exchange back to us and place a new order through our webshop or visit our studio to try on your favourite pieces.

Did you use a giftcard or discount code in your original order?
Give us a heads up at info@wolvis.be and we'll see if we can transfer it to your new order.

Yes, we offer both digital and physical gift cards. Both digital and physical gift card purchases are non-refundable.

Did you know you can purchase a physical giftcard online and send it directly to the lucky recipient?

Yes, our gift cards are valid for one year from the date of purchase. This gives you plenty of time to find the perfect item. If you have any questions or need assistance with your gift card, please don't hesitate to contact us.

Yes, we offer gift wrapping! Just add a gift box to your order. Please note if there are multiple items in your cart, the items will not be wrapped individually.*

*If you would like to have several items packaged individually, add more boxes to your order and let us know what should go in which box by leaving us a message in the "add a note to your order" field at check out or contact info@wolvis.be.

Usually our shipping packaging does contain our logo or other branding.

However, when you are buying a gift for someone in your household and don't want to ruin the surprise with branded shipping packaging, just let us know in the "add a note to your order" field at check out or contact info@wolvis.be and we will make sure to pack your order discreetly.

Yes, you can!

However, it doesn’t require frequent washing. You can easily refresh your Wolvis by letting it blow the wind for a while. If you prefer to machine wash your piece, please use the wool wash program and a mild laundry detergent. Don’t use fabric softener. Let your knit dry flat, so it retains its shape.

You can find a more in-depth article on how to provide your Wolvis with the best care in our journal.

When you don’t wear your Wolvis, snuggle it around a piece of cedar wood, store it in a cotton tote bag or closed box and let it hibernate in your closet.

Why cedar wood?
Moths like merino wool just as much as you do, but they hate the smell of cedar wood.

Loose stitches or a broken thread in your beloved Wolvis? No worries, we take care of it!

Just contact info@wolvis.be, we will see what we can do for you.

PS: We’re currently working on an in-depth repair guide with tutorials. More news coming soon!

Pilling is a natural characteristic of knit fabrics and can occur over time due to friction and regular wear. It happens when fibers in the knit material rub together, causing tiny balls of fiber to form on the surface.

While pilling is common, there are a few ways to minimize it:

1. Wear and Tear: Be mindful of friction caused by activities such as carrying a bag over your shoulder or repeated rubbing against rough surfaces (e.g. the velcro of your jacket or the rubber handle bars of your bike etc.).

2. Fabric Shaver: You can use a fabric shaver or a pilling comb to gently remove the pills and keep your knit looking fresh.

We take great care in selecting high-quality materials, but some degree of pilling is expected with regular use. If you have any further concerns or need advice on caring for your knitwear, please contact us. We're happy to help!